FREQUENTLY ASKED QUESTIONS
ORDERING AND DELIVERY
ShopAlchemy.com accepts the following forms of payment: American Express, Visa, Mastercard, Discover, Apple Pay, Amazon Pay, and Alchemy E-Gift cards.
Payment plans are also available through Sezzle, a third-party merchant that divides your purchase into four (4) interest-free payments over a six (6) week period. To learn more about Sezzle Pay, click here.
Purchases made on ShopAlchemy.com appear as NTT LLC on credit card statements.
Alchemy E-Gift cards are available in denominations of $25, $50, $100, $150, and $200. To redeem, simply enter the e-gift card number in the designated area during checkout. To check card balance, email firstname.lastname@example.org.
E-gift cards are emailed to the purchaser. When appropriate, the purchaser can then print or forward the email to the recipient of their choice. Alchemy E-Gift cards are only redeemable on ShopAlchemy.com.
ShopAlchemy.com limits the use of promo codes to one (1) per session or purchase.
To protect the health of our employees and customers, ShopAlchemy.com does not permit exchanges or returns. All sales are considered final once the package has left our fulfillment facility.
In the event an item arrives damaged or there is a discrepancy with your order, please email email@example.com within seven (7) business days from date of purchase. To view our full return policy, click here.
Changes or cancellations are only permitted if the order has not left our fulfillment facility. Generally, orders are processed within twenty-four (24) hours. If you need to change or cancel your order, please email firstname.lastname@example.org as quickly as possible.
Yes, all orders ship discreetly in a plain box or envelope displaying the sender’s name as Metro Distributors.
Customers have a choice to ship their order via USPS or Federal Express. Shipping charges are determined by the package destination, weight, size, and the shipping method chosen.
- Economy: First Class Mail 5 – 8 Business Days
- Standard: USPS Priority or FedEx Home delivery 3 – 4 Business Days
- Express: FedEx 2-Day
Orders shipped via Standard or Express are insured and trackable.
Yes, please select Standard or Express delivery at checkout.
At this time, ShopAlchemy.com does not ship internationally.
Please allow up to twenty-four (24) hours for your tracking number to be updated. If there is still no activity associated with your tracking number after this time period, please email email@example.com.
LUBRICANTS, ENHANCEMENTS, AND CLEANSE PRODUCTS
Alchemy is cruelty free and does not test its products on animals.
Yes, Alchemy is committed to paraben-free formulas across its collection of lubricants, enhancements, and Cleanse products.
Parabens are synthetic chemicals (preservatives) that are often used in beauty and personal care products to prevent growth of fungi and other micro-organisms. Commonly used parabens include Butylparaben, Isobutylparaben, Isopropylparaben, and Ethylparaben. Parabens are believed to disrupt hormone function by mimicking oestrogen in men and women. Too much oestrogren can trigger an increase in breast cell division and growth of tumors, which is why we choose not to use them.
Alchemy lubricants are made of high-quality and are body safe. All of our lubricants are formulated to ease and enhance your intimate experience by reducing friction or by adding a warming, cooling, or tingling sensation.
Our water-based lubricants are formulated to be slippery and may need to be reapplied during long sessions. Clean-up is quick and easy, requiring only warm water. Water-based lubricants are also the perfect companion when using Alchemy intimate devices.
Our silicone-based lubricants are formulated to be slick and long-lasting. These are less likely to need multiple applications and can also be used in water. Clean-up requires mild soap and warm water.
Alchemy Silk is a hybrid lubricant (blend of water and silicone) that is formulated to maintain viscosity. It has a rich, creamy, luxurious texture that is perfect for long sessions and backdoor play. Clean-up requires mild soap and warm water.
Yes, we recommend that you always use a water-based or silicone-based lubricant when using latex condoms. Not only will the slickness of the lubricant enhance your enjoyment, it will make your intimate experience safer by reducing friction and keeping the condom intact.
Never use oil-based lubricants, such as baby oil or coconut oil, with latex condoms. Oils can breakdown the latex causing it to split or break, increasing your risk of pregnancy and disease. It is recommended that you always read manufacturer guidelines regarding condom safety when using lubricants.
Like any personal lubricant, Alchemy lubricants can dilute the effectiveness of spermicidal products. It is recommended that you always read manufacturer guidelines when using spermicidal products with lubricants.
Alchemy Spark is a topical arousal gel specifically formulated for woman. When applied to intimate areas, it provides a warming and vibrating sensation that heightens your intimate experience. Spark is a water-based solution made with essential oils and botanicals, so clean-up is easy. We suggest applying to intimate areas twenty (20) minutes before intimate sessions.
Formal studies have not been conducted to test the safety of personal lubricants and topical enhancements during pregnancy. We recommend consulting with your healthcare physician before using any lubricants and enhancements while pregnant.
Alchemy lubricants and enhancements are non-toxic, so ingesting small amounts should not be harmful. Remember, although Alchemy lubricants and enhancements taste great, it is never a good idea to drink them from the bottle. Please always use these types of products as intended.
Our wipes are made with plant-based fibers and natural materials.
Yes, our wipes have been tested and determined hypoallergenic; meaning it is unlikely to trigger an allergic reaction or skin irritation.
Yes, our products are made with purified water and naturally derived ingredients. They are also free of parabens, phthalates, alcohol, and are hypoallergenic.
Alchemy Cleanse Wipes are for external use only. Do not apply to damaged or broken skin. Keep away from children to avoid danger of choking or suffocation.
Yes, our wipes are made with plant-based fibers and manufactured to be biodegradable when saturated with water. We recommend flushing one wipe at a time ONLY if sewer and septic systems are well maintained. We do not recommend flushing them with motorhome or basement pump systems.
Yes, our intimate devices come equipped with a travel-lock control button to prevent unintended activation, requiring a two (2) second press to turn on. Remember to always store your Alchemy intimate device in its microfiber pouch and pack among soft objects.
Yes and no. Although many of our intimate devices are water-resistant (IPX-6), they are not waterproof. So, while it is safe to use in water, such as in the shower, you should never fully submerge them under water.
We recommend cleaning your intimate devices before and after each use with Alchemy Cleanse, our silicone-safe intimate device spray. Cleanse is antibacterial and helps preserve the life of your device. If Cleanse is unavailable, mild soap and warm water are the next best thing. Never use harsh soaps or boiling water. Wipe dry with a lint-free cloth. Always store your Alchemy intimate device in its microfiber pouch.