Orders usually ship within 1-2 business days from the date the order was placed. Delivery times will vary depending on the destination and the delivery method chosen. When available, tracking information will be sent to the email address provided during checkout.
All orders are shipped discreetly in a plain box or envelope displaying the sender's name as Metro Distributors.
SHIPPING METHODS WITHIN USA
Customers have a choice to ship their order via USPS or Federal Express. Shipping charges are determined by the shipping method chosen.
Orders shipped via Standard or Express are insured and trackable.
At this time, ShopAlchemy.com does not ship internationally.
To ensure prompt delivery of orders, products sold on ShopAlchemy.com are generally in stock at time of ordering. Occasionally however, we will advertise items that are not immediately in available; for example, new products on sales for pre-order. In these circumstances, the anticipated ship date will be stated in the product description.
We do not ship to prisons, schools, churches, or ship centers. We have automated filters for our ordering process that will prevent shipments to these locations. If you believe your address is triggering one of these filters unintentionally, please contact our Customer Care Team via email at firstname.lastname@example.org.
If your order is returned to us as undeliverable (due to an incorrect address, missing apartment number, no one available to receive parcel, etc.) we will notify you by email. If the delivery problem is determined to be due to an error on our part or of the delivery service, then ShopAlchemy.com will either replace the order for you or refund all charges, at your choice.