To protect the health of our employees and customers, Alchemy® does not permit exchanges or returns. All sales are considered final once the package has left our fulfillment facility.

ORDER DISCREPANCY

If there’s been a mistake in the item shipped to you, please email our Customer Care Team at hello@shopalchemy.com within seven (7) business days from date of purchase.

 

PRODUCT WARRANTY

Alchemy® products are of the highest quality and many come with a one (1) year manufacturer warranty which commences on the original date of purchase. To see if your product is covered under this warranty or to register your product, please visit www.shopalchemy.com/pages/warranty.

 

DEFECTIVE PRODUCTS

In the unlikely event an item arrives damaged or defective, Alchemy® will gladly send a replacement for the same item or for another of equal or lesser value. In such a circumstance, please contact our Customer Care Team at hello@shopalchemy.com.