WARRANTY TERMS & CONDITIONS

Alchemy® products are of the highest quality and come with a one (1) year manufacturer warranty which commences on the original date of purchase.

This warranty is NOT applicable to Alchemy® lubricants, gels, or cleaners and covers ONLY manufacturing defects. This warranty does not cover normal wear and tear of parts, personal preferences, damages caused by misuse, loss, abuse or neglectful handling. Further, this warranty does not apply to any unit that has been subject to tampering. Any attempt to open or take apart the product or its accessories will void the warranty.

REGISTERING YOUR PRODUCT

To activate your warranty, you must register your product online via our form above and follow the instructions provided. Please contact hello@shopalchemy.com if you have any questions or concerns related to your warranty eligibility or the registration process.

1- YEAR WARRANTY

Alchemy® warrants its’ products for a period of one (1) year, after the date of original purchase, against defects due to faulty workmanship or materials. Warranty eligibility is strictly reserved for products purchased on shopalchemy.com or at an authorized reseller of Alchemy® products. If you discover a qualifying defect and notify Alchemy® during the warranty period, Alchemy® will, at its discretion, repair or replace the product free of charge.

Claims under this warranty must be supported by reasonable evidence and submitted to Alchemy® within the warranty time period. To validate your warranty, please keep your original purchase receipt together with the warranty card that came along with your product.

CLAIMING YOUR WARRANTY

To claim your warranty, simply email hello@shopalchemy.com and provide a brief description of your product’s manufacturing defect. Please include your full name, the product’s unique warranty number, and a copy of your receipt. Please allow five (5) business days for processing.